Tuesday, 14 October 2014

The Mess We're In!

Yeah, I wish!

Trying to figure out the workings of modern day companies is clearly beyond me! I  spent 40 minutes of maddening discussions and eternities on hold, trying to sort out an obvious solution (only to me, apparently). I'd done 15 mins before I was cut off the first time and after 40 minutes (but getting no nearer to a sane solution) i was cut off again! Fuckers!!

How did it come to this? How do systems and procedures get so fucked up, to the point where the person on the other end is almost uncomfortably laughing at the craziness of what they telling me. Systems, diversions, no one department accountable. No one is accountable anymore... and it doesn't seem important to anyone to be so. My problem isn't huge. It's just a fridge freezer that struggling after 5 months. The manufacturer was happy to send an engineer, but then they don't have one in our area. Anyway, they were happy to take it away and replace it. A note was sent to the company that sold us it… it couldn't be that simple though! They will collect the old one and after 7-14 days will refund the money.... But no replacement! I have to actually buy a new one and then wait for the other refund! What?? Are they living in the same world as me? If i fucked something up and had to do it again imagine me billing for it twice! And telling them it's ok, I'll pay them back for the first fuck up in a bit, when it suits me. Imagine. I'd be out of work pretty soon ( not that I fuck up, my clients love me! ; -)

Nuts! It also leaves me with no fridge or freezer between them picking it up and a new one coming. I guess I'll just stop them picking it up until I have the new one (paid for twice at this point!). They don't care about one customer, their business will go on. All i can do is get my money back and take it elsewhere. Just not deal with them again, not give my money to them again. that is my protest, not that it means a shit to them. It would if everyone did it though!

I'm shocked by the nonsense of it all… and how it didn't seem like nonsense to them! I even tried to get them to authorise Jakki, so she could help deal with it. I couldn't do that over the phone, they'd have to send a letter for me to sign and return! I told them that was pointless, the issue would be dealt with within the day. I asked them why the 'security' questions to confirm i was the account holder were even asked, if i now couldn't authorise someone else. Surely they just proved i was the account holder!! Why even bother with that layer of bullshit if it means nothing? They laughed uncomfortably again. You see how a system develops with absolutely no logic. It's just how it is. "it's our policy".

Bullshit. Time for monster companies to go. There's a lot of anti corporation sentiment around and it seems to have been building fast over at least the last five years. Times are changing, it's not just radical, fringe thinking anymore. We've been sold a pup. If we can't change it we just have to ignore it, turn our backs to them. Give them nothing to feed off. Let the monster wither. Decentralise, localise, deal with your own town, things you can actually change. I'm fed up with it.

As to the bigger issues, if companies paid more to their employees and paid their due tax, we'd all be doing a lot better. The government is scared to tax them and then subsidises their low pay with benefits to help working families survive. Double bail out. We're effectively paying to supplement our lousy salaries! Ridiculous. Pay folk more money, they'll start to buy stuff and support other people running businesses. Forget growth. Growth is over. How can you keep expecting to make more year on year and not shit on people along the way? Am I ranting now? Oh. Fuck it. You can't sell school shirts for a £1.50 and trousers for £3 and not expect there to be misery somewhere along that supply chain. People buy them though (we buy them!). Thats changing. I'm starting to change. People buy them because they're not getting paid enough, they can't afford to shop consciously, ethically, see how it all works? It's pissing me off and it's not just because of a fridge! Honestly after those phone calls I wanted to go stick my head in the oven, but then the oven probably wouldn't have worked either! What a world we've created. Let's start taking it apart again. I think we can do better.

Vote BLANK. Have you heard about this? We'll have our election next year. I've always been a bit uncomfortable with the idea of not voting, I always vote, although i understand the thinking behind it. If you make another mark, or comment on it, it's a 'rejected vote'… but if everyone just left it perfectly blank and placed it in the ballot box it would be acknowledged. You acted, got up, went along and posted your vote. If there was a massive turn out and say only 40% of those were for all of the main parties… well, i would hope that would send out a strong message and be the start of change to the current system.


  1. YEAH scotty, small and local is the way to go! Glad you didn't stick your head in the oven pal, would have missed you

  2. Of course my reply comment didn't post! Haha . What were we talking about earlier?